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Sales Support Associate

Rochester, MN · Customer Service
Comcast is hiring for Sales Support Associates!  As this front line support to our sales agents and teams you will work with them on resolving a variety of issues. This person is responsible for assisting with order entry and escalation processing for our channel professionals. Responsible for the order entry experience, while ensuring work order accuracy and compliance and responding to escalation concerns that are generated from our in-house partners.  This is a remote position but must live within a 90 minute commute to Rochester to apply due to occasional in-person trainings, team buildings and onsite meetings.  
 
Sales Support Associate Job Responsibilities:
  • Order entry processing and order flow-through support for COE agent and field sales professionals
  • Responsible for researching and resolving escalations called in by COE agents and  field sales professional pertaining to order flow through, customer experience, and order entry within established timelines
  • Record and report escalation and account correction information from all sources including, but not limited to, phone calls, email, voice mail and electronic ticketing tools
  • Efficiently follow the established call flow to handle a high volume of transactions and meet quality expectations
  • Build a professional rapport with COE agent and field sales professionals by addressing their support needs within prescribed policies and processes
  • Exercise sound judgment and act responsibly in the interests of sales professionals, customers and the company
  • Work interdepartmentally to resolve customer impacting issues, including orders that need additional work flow or clarification in order to close.
  • Manage various escalation tools that resolve issues, including ER One, Sys Comm, and other ticketing tools that enhance the COE agent, field sales and customer experience.
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Educates and promotes self-service options
 
Sales Support Associate Core Responsibilities:
  • Please note that the tasks below are general responsibilities for similar roles; some content may not apply to this specific position.
  • Researches unreported/unpaid systems and ensures the timely collection of revenue through communication with distributors.
  • Monitors data for errors and discrepancies. Researches, verifies, and corrects data in a timely manner.
  • Maintains accounts receivables by reconciling outstanding accounts, posting revenue collected, following up with Product Sales Team.
  • Maintains an up-to-date record of all negligent accounts by preparing reports such as Write-offs, Proof of Claims, etc.
  • Prepares monthly and quarterly reports, analyzing planning vs. actual figures and explaining variances.
  • Undertakes and proactively completes database cleanup projects.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.
PERKS AND BENEFITS:
  • Opportunities for promotion
  • Paid training
  • Paid Time-Off (PTO), Paid Vacation, Flex Time, and Floating Holidays (Generous PTO package after first 90 days of employment)
  • Tuition Reimbursement (where applicable)
  • Eligible to enroll in Medical, Dental, Vision, 401k
  • Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
  • Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services
Sales Support Associate Job Specification:
  • Education: High School or Equivalent
  • Experience: Generally requires 0-2 years related experience
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
 
Comcast is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.


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