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Inside Sales Representative (Web Lead)

Philadelphia, PA · Sales
Responsible for answering all inbound inquiries via internet-based sales chat sessions, email and phone.  This position requires use multiple platforms and tools to quickly connect with others and be a subject matter expert while servicing our Comcast Small-to-Medium business customers.

Comcast NBCUniversal is hiring remote Inside Sales Representative (Web Lead).  So, why is this great job?  Our REMOTE sales team plays a key role in the growth and expansion of Comcast Business Services. Bring your SALES EXPERIENCE and take advantage of our BASE PAY and UNCAPPED COMMISSION.  This fun sales job allows you to facilitate the sale of Comcast Internet, Voice, and TV services to small and mid-size businesses to new and existing customers.  This is a fun and fast-paced environment where you are accountable for individual results and how those impact your team. We work with straight forward tasks using our established procedures. 

Note: this is a remote role and is open to individuals who reside within Massachusetts, New Hampshire, Maryland, Delaware, New Jersey, Pennsylvania, Virginia, Vermont, Rhode Island, or Connecticut.In order to work from home, you do need a quiet workspace and internet that is at least 100 mbps.  Hours are Monday - Friday 9am - 5:30pm.

Awesome Compensation Package:

  • Base Pay: starting at $17.00/hour
  • Uncapped commission based on performance 
  • Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets


  • Competitive salary based on experience
  • Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
  • 401k available after 90 days
  • Paid training
  • Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
  • Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
  • Tuition Reimbursement (where applicable)
  • Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS) 

Core Responsibilities:

  • Deliver consistently high close ratios, higher revenue and multiple product business solutions.
  • Meet / exceed sales targets & quotas by generating sales from inbound inquiries via internet-based sales chat sessions, email and phone.  This position requires use multiple platforms and tools to quickly connect with others and be a subject matter expert while servicing our Comcast Small-to-Medium business customers
  • Utilize knowledge of the latest products and services to promote the sale of bundled products and provide the optimal solution for the customer as well as articulate benefits of our products over other products.
  • Stay abreast of competitive landscape and emerging technologies to best position Business Services in the marketplace.
  • Identify improvement areas through a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers. Leads customers through a consultative process to best meet their communication needs.
  • Ensure Client Relationship Management (CRM) software is accurate and up to date on daily basis.
  • Manage the customer relationship from initial call through close, to resolve on the first call or escalate appropriately.
  • Provides testing and feedback to assist with deployment and adoption of new products, incentives, systems and other changes introduced into the sales channel.
  • Deliver best-in-class customer experience and represent Business Services in a professional and courteous manner to prospects and customers.
  • Keep up to date on product knowledge, industry information, and competitive landscape.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Job Qualifications:

  • High School Degree or equivalent 
  • Generally, requires 2-5 years related experience or sales experience
  • Must be able to work in a fast paced, high-volume sales environment
  • Responsible for full sale from intake to installation for small to medium business customers.
  • Previous digital platform Sales experience strongly preferred!
  • Effective time management, communication and written skills required.
  • Must be tech-savvy, self-motivated and sales driven.
Comcast NBCUniversal brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.
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