Want to work with an awesome company that is consistently ranked as a top employer in the US? Join the Comcast/Xfinity team and create the future with us. Our virtual customer service team is growing and we are actively hiring for Customer Service Representatives (Inside Sales). The ideal candidate is someone looking for a long-term career and is eager to be a part of a fun, engaging and growing team!
As a Customer Service Representatives (Inside Sales), you will be working directly with our customers ensuring they receive the best value for their money by listening to their service needs and creating a Comcast / Xfinity service package catered for them. You will be an ambassador for Comcast services and products selling both our current product line and emerging products. The ideal candidate is service-oriented whose goal is to provide a positive experience to our customers while communicating effectively through a professional manner.
Customer Service Representatives (Inside Sales) Benefits:
Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
401k available after 90 days
Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.) * (Must be in a Comcast serviceable area)
Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
Tuition Reimbursement (where applicable)
Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
Customer Service Representatives (Inside Sales) Compensation Package:
The pay is base hourly + targeted commission and ranges up to $20.15 - $23.65/hour all in (base hourly pay rate ranges from $11.50 - $16/hour)
Actual base hourly rate depends on location
Our average performers make between $40k-50k annually
Customer Service Representatives (Inside Sales) Responsibilities:
Ability to create value around all of our products and services and tailor a package to fit our customer's needs.
Maintain a courteous and friendly attitude when interacting with customers in a constant changing environment.
Build a positive work relationship with customers to enhance the image and public perception of a company.
Present, promote and sell products/services using solid arguments to existing and prospective customers.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Strive to exceed overall performance goals of the organization.
Interacts with customers via telephone and/or e-mail to assist with a variety of customer inquiries and issues.
Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
Elicits and records customer information and inquiries using a computerized system.
Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.
Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Demonstrates closing techniques consistently, repeatedly, and in a timely manner.
Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.
Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests. Enters and confirms sales when appropriate.
Supports other lines of business as call volume dictates.
Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.
Achieves overall performance goals of the organization.
Attends training as required.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Customer Service Representatives (Inside Sales) Qualifications:
High school diploma or equivalent is required
2-5 years of sales experience preferred
Demonstrates the ability to work independently with little or no supervision
In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router
Must have “home office” space in your home with the following requirements:
Home Office Requirements:
Have a quiet work area in a location that provides privacy from other people, activities and noise
Have a steady work surface
Have a comfortable chair
Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits.
Comcast NBCUniversal brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.