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Xfinity Store - Assistant Retail Manager

Williamsport, PA · Retail
Are you an experienced Assistant Retail Store Manager looking to take your skills to the next level?  We are looking for a results driven Assistant Retail Store Manager to take our Xfinity store to the next level!

As the Assistant Retail Manager for our Xfinity Store you will be responsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning and organizing and securing. Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement.
 

AWESOME COMPENSATION PACKAGE:

  • Base Pay $22.00/hour
  • Unlimited commission
  • Commission amount based on performance
  • Uncapped commission structure!
GREAT PERKS AND BENEFITS:
  • Competitive salary based on experience
  • Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
  • 401k available after 90 days
  • Paid training
  • Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
  • Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
  • Tuition Reimbursement (where applicable)
  • Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS) 

CORE RESPONSIBILITIES:

  • Achieves all sales and service metrics through daily supervision, mentor, and consistent performance management (e.g., subject area) of retail sales team.
  • Proactively coaches and develops store teams to perform their responsibilities at a high level.
  • Provides on-boarding support, observes, and provides feedback to new hires to ensure they are on track with their training curriculum and able to provide an outstanding customer experience.
  • Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.
  • In partnership with the store manager, coordinates all daily sales floor responsibilities, including accurate and efficient staffing and scheduling, dress code compliance, sales huddles, and resolution of customer issues.
  • Passionately drives store operations consistency with detailed orientation to back-of-house standards and showroom floor processes and procedures. Evaluate current processes, procedures, and overall efforts for improvement and innovation.
  • Drives operational excellence with a particular focus on inventory management. Leads store inventory cycle counts ensuring timeliness and compliance with store, channel, and company requirements.
  • Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, efficiency, and net promoter system (NPS).
  • Coaches team members on how to position all products with customers.
  • Ensures that customers and prospective customers are treated with the highest levels of courtesy and integrity.
  • Remains current on new and current products and services, industry, and competitive trends and reinforces findings with the team.
  • Coordinates cash handling policies and procedures.
  • Demonstrate available tools to supervise customer feedback, mentor, and take action to improve the store experience.
  • Is proficient in sales compensation plans and addresses team member questions.
  • Builds collaborative relationships with market and region partners including the operations manager.
  • Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.
  • Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as vital.
  • Other duties and responsibilities as assigned.

JOB QUALIFICATIONS:

  • High School Degree or equivalent 
  • Technical or similar background preferred
  • Generally, requires 0-2 years related experience
Comcast NBCUniversal brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.

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