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Retail Service Associate

Naperville, IL · Retail
Do you want to join our awesome, local team and a company voted as one of Fortune’s 100 Best Companies to Work For?  Comcast / Xfinity is the next stop on your career journey.  Our local retail team is hiring, and you don’t want to miss this long-term opportunity that provides you with awesome benefits on your first day of employment!  Join our team and create the future with us!

Are you crazy about tech stuff?  Like learning new things?  Always the one called when someone needs technical help?  You would make a great Retail Service Associate for our team.  Our Retail Service Associates are responsible for supporting a best in class experience for our customers in our retail store locations.  The ideal candidate constantly strives to improve their customer service delivery, maintains inventory, cleans stores and ensures our customers are excited to come back into the store time and time again. 

Retail Service Associates Benefits:
  • Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
  • 401k available after 90 days
  • Paid training
  • Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
  • Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
  • Tuition Reimbursement (where applicable)
  • Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)

Retail Service Associate Compensation - $16.50/hr

Retail Service Associate Responsibilities:
  • Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
  • May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services.
  • Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment.
  • Serves as an in-store expert for Xfinity Mobile support.  Providing in-store post-sales support for device data transfers and phone number ports.
  • Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
  • Assists Store Leadership in Inventory and Merchandising responsibilities.
  • Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory.  Assists with receiving inventory and properly stocking the back of house to store standards.
  • Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
  • Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
  • Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.
  • Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Retail Service Associate Qualifications:
  • Bilingual Spanish / English candidates preferred
  • Open availability for hours/days
  • High School Degree or equivalent
  • Technical or similar background and/or high aptitude for technical service
  • Generally, requires 0-2 years related experience

At Comcast, we are innovators and leaders—inventing groundbreaking technology, creating extraordinary entertainment experiences for millions every day, and taking great care of our customers. The diverse talents of our people have propelled us to a Fortune 40 industry leader. And it’s an exciting time to join our team, make big things happen and connect people to exciting products, services and to the moments that matter most in their lives. We are committed to delivering amazing products and a customer experience that people love and trust. In every interaction, we are focused on respecting our customers’ time and fitting seamlessly into their lives. Our teammates go the extra mile to make sure our customers are satisfied and can’t imagine going anywhere else. We take pride in our work, our products, our services, and our commitment to the community. And we are always open to new ideas to enhance our productivity, drive strong results, and deliver a great experience for employees and customers alike.

Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.


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